Disclaimer
The information provided in this FAQ is for general guidance purposes only. For specific safety certifications, detailed product specifications, or customized B2B inquiries, please contact our customer service team directly.
1. Product & Safety
Q: Do your Flame Retardant (FR) and Anti-Static (ESD) garments meet safety standards?
A: Yes. Our specialized workwear undergoes strict quality testing to meet industry safety standards.
Q: How long do the flame-retardant or anti-static properties last?
A: Our protective features are designed for durability. Depending on the specific fabric blend, the protective properties can withstand up to [50-100] washes when cared for properly.
Q: How should I wash and care for FR and ESD clothing?
A: To maintain the protective properties, machine wash in warm water (max [40°C/104°F]). Do NOT use bleach, fabric softeners, or harsh chemicals, as these will degrade the protective treatments. Tumble dry on low or line dry.
2. Customization & Corporate Orders
Q: Do you offer custom logo embroidery or printing?
A: Absolutely! We provide professional branding services, including embroidery, screen printing, and heat transfer. We can add your company logo, employee names, or custom safety badges to almost any garment.
Q: Is there a Minimum Order Quantity (MOQ) for custom orders?
A: For adding a logo to our in-stock standard workwear, the MOQ is [30] pieces. For fully customized designs (custom fabric, colors, or specific tailoring), the MOQ is [100] pieces. Please contact our sales team for a precise quote.
Q: Can I get a sample before placing a large corporate order?
A: Yes, we understand the importance of checking quality and fit. We can provide a blank sample or a custom pre-production sample for a small fee, which will be credited toward your final bulk order.
3. Shipping & Processing
Q: How long does it take to process and ship my order?
A: In-stock standard items typically ship within [1-3] business days. Custom orders (with logos or special modifications) require an additional [7-14] business days for production before they are dispatched.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
4. Returns & Exchanges
Q: Can I return or exchange my workwear if it doesn't fit?
A: We accept returns and exchanges for standard, unworn, and unwashed items within 7 days of delivery. Please refer to our detailed sizing chart to ensure the best fit before ordering.
Q: Can I return customized items?
A: Because customized items (such as clothing with embroidered corporate logos or tailored sizing) are made specifically for you, they are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
Still have questions?
The answers above serve as a general guide. For more detailed information or to discuss your specific workwear needs, please don't hesitate to reach out to our customer support team!